Let us tell you a little about our story, who we are, and where we’re going.
Lookback started as an empathic response to a technical problem.
The problem of building a better music app. Or, specifically, the problem of trying to understand what people thought of what we had built. At the time, we were working at Spotify, and we were observing how Spotify’s user researchers were trying to understand people’s listening habits on the iPhone.
Let’s just conclude they had a hard time. To capture people’s interaction on film, the research team had to either follow people around with multiple cameras (one for the face, one to capture the device they were holding), or bring in the person to the lab and ask them to “act normal”. Yeah, right. Both alternatives sucked and we wanted it to be better for them. So we started building Lookback.
Little did we know that a few years later, Lookback would no longer just be an internal tool at Spotify, it would be a company employing a world-class, distributed team, have thousands of companies using the platform (including Facebook, Google, Nike, and several other top apps). It would be part of challenging the status quo of being human-centered in product building. And this means better experiences for everyone. Yay!
Now, the mission we’re on is one of empathy.
We believe there’s something magical about seeing people struggle with what you’ve built that makes you and everyone who sees it just go: wow, we need to fix that! Right away! An empathic response, is what it is. A (re)connection with your customers. And that’s what we want to create in more product teams, in more businesses, around the world, with Lookback.
There is a notion out there that some product builders are not interested in user experience. This is not at all what we've seen in our product. We've seen that everyone involved in building stuff has a natural interest in seeing the real product being used by real users in real contexts. We've seen people from all corners of the product organization engage with the customer sessions - making insights and collaborating around building something better based off the experiences they watch. It's all there, we just need to provide better tools that allow it to flourish. And that's what we are building.
We’re firm believers in the unhindered growth potential of each human being. We believe one can do and be so much more than we know, and it takes a truly fantastic and carefully crafted culture to foster that — but it’s doable. That’s what we’re striving for. We hold humans more dear than processes and creativity more dear than structure. We’re seeking to create a culture that celebrates love, growth and business, in a beautiful combination. Not just one above the other.
So, where are we going?
We aim to make Lookback a huge company. Huge enough to seriously impact the world with this mission: empathy. For everyone. The gap is still way too big between those who build product and those who use them and we have a lot of work to do.
And for that we need you! Of course we need great business results, top-level skills, constant honing and perfection of the execution of reaching our goals and improving the experience of our own software platform, for our customers. All of that’s so important. And that’s why we’re firm believers in you, to come in and help us.
Lookback is a fully remote company. We value individuals and their abilities so much that we’d like to not just limit us to one city. While we’re headquartered in Silicon Valley (Palo Alto, specifically), we are open to applicants from anywhere within the U.S or European timezones (or anyone willing to work those hours).
Tools we use
We hold our meetings over our homebuilt video service GoTeam, we chat on Slack, we collaborate on Clubhouse and GitHub, we do support on Intercom, and we absolutely do not send emails. (Except to customers.)
Working with Lookback means a lot of responsibility. You’d be in charge of your day, of how you set up your working environment, what to do if your colleagues aren’t online or not next to you, and if you’re without guidance. It means we’re looking for individuals with drive, who can manage themselves and deliver excellent results. We’re also looking for individuals who are coachable, interested in becoming a better person, and constantly wanting to up your game — within the realm of your professional life, or elsewhere.
So if you, too, believe that the world is in for a change in the way products are built, and in for a big time change, then consider applying to us. You should definitely come join the ride!
We offer equity, a competitive salary, 40+ days unlimited PTO, 3 real-life meetups per year (they’re awesome), paid healthcare plans for you and your dependents (U.S only).
We’d love to hear from you. To apply, shoot an email to email@example.com.